Last updated: 2026-03-14
(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts between Portalix UG (haftungsbeschränkt), Thalkirchner Str. 103, 81371 Munich, registered with the Commercial Register of Amtsgericht München under HRB 250502, represented by Managing Director Stefan Böck (hereinafter "Provider"), and the customer regarding the use of the Saklam platform.
(2) Deviating terms and conditions of the customer shall not apply unless the Provider expressly agrees to their applicability in writing.
(1) The subject of the contract is the provision of the Saklam platform for masking personally identifiable information (PII) before using AI services.
(2) The platform comprises the following products:
(3) Masking follows the Zero Knowledge principle: Personal data is masked locally in the customer's browser or on their device. The Provider's servers only receive already-masked data.
Saklam is designed in particular for professionals bound by confidentiality obligations under § 203 StGB (German Criminal Code) — including lawyers, doctors, tax advisors, auditors, notaries, and pharmacists — as well as companies that wish to process personal data with AI services in a GDPR-compliant manner.
(1) The presentation of products on the website does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
(2) The contract is concluded upon completion of the registration and ordering process on the website. The customer receives a confirmation by email.
(1) The price for the Saklam subscription is EUR 14.90 per month (including applicable VAT, if any). The subscription includes AI usage volume worth EUR 10.00 per month.
(2) Additional AI usage volume can be purchased via prepaid credit. Available credit packages and their prices are shown on the website.
(3) Alternatively, the customer may use their own API keys from AI providers (BYOK — Bring Your Own Key). In this case, no additional costs for AI volume apply.
(4) Payment is processed through the payment service provider Stripe. The Provider accepts the payment methods supported by Stripe (credit card, SEPA direct debit, etc.).
(5) Price changes will be communicated to the customer by email at least 30 days before they take effect. If the customer does not object within this period, the new prices apply from the next billing period.
(1) The subscription is concluded for an indefinite period and renews automatically for one month at a time unless cancelled.
(2) The customer may cancel the subscription at any time effective at the end of the current billing period. Cancellation can be made via the customer account or by email to hello@saklam.com.
(3) The right to extraordinary termination for cause remains unaffected.
Consumers have a statutory right of withdrawal of 14 days for distance contracts. Withdrawal can be declared by email to hello@saklam.com. In the event of a valid withdrawal, payments already made will be refunded.
(1) The Provider strives for platform availability of 99% on an annual average. This excludes scheduled maintenance windows and disruptions beyond the Provider's control (force majeure, third-party service outages).
(2) The Provider does not guarantee the availability or performance of integrated AI services (e.g., OpenAI, Anthropic, AWS Bedrock).
(1) The Provider is fully liable for intent and gross negligence as well as for damages resulting from injury to life, body, or health.
(2) For slight negligence, the Provider is only liable for breach of material contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, contract-typical damage.
(3) PII masking is performed according to the state of the art. The Provider does not guarantee complete detection of all personal data. The customer is obligated to review the masking in Review Mode, especially for particularly sensitive data.
(4) Liability under the German Product Liability Act remains unaffected.
The Provider processes personal data of the customer in accordance with the Privacy Policy.
(1) The Provider is entitled to amend these Terms with effect for the future, provided that this is reasonable for the customer taking into account the Provider's interests.
(2) Changes will be communicated to the customer by email at least 30 days before they take effect. If the customer does not object within this period, the amended Terms are deemed accepted.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction is, as far as legally permissible, Munich.
(3) Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.